Privacy Policy

This privacy policy describes how Lys Conseil collects, uses, and protects the personal data you provide or that is generated through the use of our online platform and consulting services. Lys Conseil is committed to ensuring the privacy and security of your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Lys Conseil is located at 37 Rue Garibaldi, 69003 Lyon, France.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our online platform, or otherwise contact us. The personal information we collect depends on the context of your interactions with us and our online platform, the choices you make, and the services and features you use. The personal information we collect may include your name, contact details (such as address, profession), and any other information you choose to provide in your communications with us.

We may also collect certain information automatically when you visit, use, or navigate our online platform. This information may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our online platform, and other technical information. This information is primarily needed to maintain the security and operation of our online platform, and for our internal analytics and reporting purposes.

How We Use Your Information

We use personal information collected via our online platform for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:

To facilitate account creation and logon process with your consent.

To send administrative information to you for legitimate business purposes, legal and/or contractual reasons. We may use your personal information to send you service and new feature information and/or information about changes to our terms, conditions, and policies.

To fulfil and manage your orders and inquiries for contractual reasons. We may use your information to process and manage your orders, payments, returns, and exchanges made through the online platform.

To request feedback for our legitimate business purposes and/or with your consent. We may use your information to request feedback and to contact you about your use of our online platform.

To enable user-to-user communications with your consent. We may use your information to enable user-to-user communications with each user's consent.

To manage user accounts for our legitimate business purposes. We may use your information for the purposes of managing our account and keeping it in working order.

To deliver services to the user for contractual reasons. We may use your information to provide you with the requested service.

To respond to user inquiries/offer support to users for contractual reasons and/or with your consent. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.

For other business purposes for our legitimate business purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our online platform, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

Sharing Your Information

We only share and disclose your information with the following types of third parties. We have entered into contracts with these third parties, which are intended to help protect your personal information. This includes:

Cloud Computing Services for data storage and processing.

Website Hosting Service Providers for hosting our online platform.

IT System Services for maintenance and support.

Legal, Regulatory, and Governmental bodies where required by law or regulation.

We only share information when necessary for the purposes outlined above and require these third parties to respect the security of your personal data and to treat it in accordance with the law. They are not allowed to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our online platform is at your own risk. You should only access the online platform within a secure environment.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for instance, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Data Protection Rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; (v) to object to the processing of your personal information; and (vi) not to be subject to automated individual decision-making. In certain circumstances, you may also have the right to withdraw your consent at any time.

If you would like to exercise any of these rights, please contact us in writing at:

Lys Conseil
37 Rue Garibaldi
69003 Lyon, France

We will consider and act upon any request in accordance with applicable data protection laws.

If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

Cookies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable and available separately on our online platform).

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.